Consumer
Services

Deliverables That Matter.

Evolution works with companies that provide financial consumer services and retail consumer services. From travel and technology services to banking and financial services – insurance and leasing services to media services and ecommerce – we dedicate our business to meeting your needs.

Your business provides support to consumers. Now let us provide support to yours. Through our powerful combination of expertise, technology, and specialization, we deliver actionable recommendations you can use to grow and enhance your business.

Market Research and Data Analytics for Customer Service Providers

Our nimble service model emphasizes the “five P’s”: people, product, positioning, promotion, and pricing. We conduct market research to identify opportunities, eliminate inefficiencies, foster expansion into new markets, reduce your expenditures, increase productivity, and analyze your competitors’ strategies. By harnessing the insights that are illuminated by market research and data analytics, your business can allocate its resources more effectively, while simultaneously freeing up time to focus on urgent priorities.

Evolution offers a highly customizable suite of research and analytics for consumer service providers, including:

Understand touchpoints – and close the gaps between them. Learn what drives customer loyalty – and make it a priority. Compare your strategies against your competitors – and identify steps for maintaining your edge. We help you overcome challenges like:

  • Branding yourself as the best option for consumers in your target segment
  • Competing with online retail giants like Amazon
  • Developing and refining your message to consumers
  • Evaluating communications elements
  • Expanding into global markets
  • Finding synergy between developed and emerging markets
  • Taking a proactive approach to anticipated regulatory change
  • Understanding the customer’s journey
  • Using technology to optimize customer engagement

Get to know us – and your customers – better.

Get in touch

Evolution Consulting & Research supports its clients in a myriad of ways, but always with one outcome in mind: Impact.

Behavioral Research

Uncover insights that shape the optimal consumer journey.

Marketing Communications

When go-to-market needs to be lead-the-market.

Our Work in the Consumer Service Industry

We are proud of our client portfolio, which features dozens of industry leaders and Fortune 500 companies. The brands we work with have worldwide impact, which motivates us to keep playing our part. We’ve worked with a diverse set of best-selling and award-winning corporations in the consumer services sphere, including top organizations in the space.

  • AT&T
  • Fidelity Investments
  • UBS
  • HSBC
  • Procter & Gamble
  • American Express
  • Bank of America
  • Fifth Third Bank
  • Capital One
  • Prudential
  • Pillsbury
  • Ameriprise
  • Allstate
  • Vanguard
  • US Bank
  • Aurora Foods
  • TD Ameritrade
  • Morgan Stanley
  • PNC
  • Citi
  • Nationwide
  • Cigna
  • The Hartford
  • Chase
  • Merrill Lynch
  • Santander
  • Barclaycard
  • Synchrony
  • Scottrade
  • MetLife
  • MasterCard
  • USAA
  • T Rowe Price
  • Discover

Why Choose Evolution?

Clear communication. Adaptable solutions. Specialist knowledge. Our firm is the intersection where skill meets technology and experience meets a vision for the future.

We’ve made ourselves a leader among marketing research and business consulting firms. That might be because we have decades of experience. It might be because we ensure that every project is personally handed by senior management. Or maybe it’s the sophisticated proprietary methodologies we’ve developed. We’re willing to bet it’s a combination – and you’re the benefactor.

We provide easy-to-interpret deliverables that matter, accompanied by clear and actionable recommendations. We’re focused on the things our clients care about: strengthening vulnerabilities, mitigating risks, and building a path toward increased revenue.

Please consider exploring our additional consumer product areas of expertise

Marketing & Advertising
Consumer Products
Consumer Services
Over the Counter
Food
Services
Packaging
Retail

Ready to Grow?

Develop innovative, cost-efficient strategies. Execute bold new ideas and initiatives. Learn where to cut back – and where to push hard. Through data analysis and marketing research, Evolution is your strategic advisor on taking your business forward. We report – you grow.

If your business provides a consumer service, we’re ready to help you move forward. Contact us online to learn more, or call (866) 486-0873 to get started.